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Complaints Procedure


Grove Road Primary School

Complaints Policy




We aim for all our pupils to be happy and learn well at school but occasionally situations and misunderstandings can arise. If any parent or carer has a complaint about the school, we will ensure that they will be dealt with appropriately and taken seriously.


Please take the time to read the following policy which explains the correct route to take for your complaint to be heard. 




  • Grove Road Primary School,
  • Cromwell Road,
  • Hounslow, Middlesex, TW3 3QQ